RingCentral RingEX Deployments

RingEX deployments and migrations

Moving from an on-premises PBX, an older hosted platform, or another cloud provider? We plan the cutover, coordinate number porting, and build the new system so your go-live is planned, tested, and quiet.

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Who a RingEX deployment is for

We work with small and mid-sized organizations moving to RingCentral RingEX, whether that means replacing an on-premises PBX, leaving an older hosted platform, or switching from another cloud provider. We also handle new RingEX deployments and multi-site rollouts, and we deliver projects for technology advisors, MSPs, and IT firms that sold the system and need dependable help putting it in.

The goal is the same every time: calls go where they should, users are ready on day one, and your team knows how to run it.

What a deployment includes

  • Discovery. How your business handles calls today: locations, departments, hours, call volumes, existing numbers, and pain points.
  • System configuration. Sites, extensions, departments, business hours, holiday schedules, and emergency address (E911) setup, built to match how your business actually works.
  • Call flows and IVR. Auto-Receptionist menus, call queues, ring groups, overflow, and after-hours handling, mapped before anything is built. See IVR and call flow design.
  • User and device provisioning. Users, phones, headsets, softphones, and mobile apps set up and assigned correctly, with clean naming and documentation.
  • Number porting and cutover. We coordinate porting your existing numbers and plan the cutover around carrier timelines.
  • Testing and go-live. We test every call path and support your team through go-live.
  • Training and handoff. We train your administrators and hand over clear documentation, so you are never dependent on us.

Migrating from a legacy PBX or hosted platform

A migration is more than recreating extensions. Your current system has years of routing decisions built into it, and some of them matter while others no longer make sense. We start by documenting how calls are handled today, then decide with you what to carry forward and what to simplify before anything is built in RingEX.

Barry's background includes Avaya IP Office, Mitel, OfficeSuite, and SIP/VoIP environments, along with networking and SD-WAN, so we understand what the old system was doing and what the new one needs from your network. You can read more on the About page.

Number porting and a quiet cutover

Porting depends on carrier timelines, so we build the project schedule around them instead of guessing. We coordinate the port, plan the cutover, and test before and after the switch so callers keep reaching you. You get the schedule during the Assess phase, before work begins.

Multi-site rollouts

Each location can have its own hours, holiday schedule, emergency address, departments, and call flows. We plan sites together so naming, routing, and documentation stay consistent across the whole organization, and we agree on the rollout order with you during design.

How deployments are priced

Most deployments are quoted as a fixed fee based on a defined scope. Smaller changes and ongoing admin support can be billed hourly or as a monthly plan. If you want help after go-live, see admin support and ongoing optimization.

How a RingEX deployment works

Assess, Design, Deploy, Optimize: a clear path for your communications systems.

  1. Assess

    We learn how your business handles calls today: locations, departments, hours, call volumes, existing numbers, and pain points. You get a clear summary, our recommendations, and a schedule.

  2. Design

    We map your call flows, IVR menus, routing rules, and user setup before anything is built, and review them with you for sign-off.

  3. Deploy

    We configure the system, provision users and devices, coordinate number porting, test every path, and support your team through go-live.

  4. Optimize

    After launch we review how calls are flowing, adjust what needs adjusting, train your administrators, and hand over clear documentation.

Start With an Assessment

Frequently asked questions

How long does a RingEX deployment take?

It depends on the number of users, sites, and the complexity of your call flows, along with carrier timelines for porting numbers. We give you a schedule during the Assess phase, before work begins.

How do you price a deployment?

Most deployments are quoted as a fixed fee based on a defined scope. Smaller changes and ongoing admin support can be billed hourly or as a monthly plan.

Can you migrate us from an on-premises PBX or another hosted platform?

Yes. We plan migrations from on-premises PBX systems, older hosted platforms, and other cloud providers. We document how calls are handled today, design the new setup with you, coordinate number porting, and test every path before go-live.

Do you sell RingCentral licenses?

No. Licenses are purchased through RingCentral or your technology advisor. We focus on planning, deployment, and support. If you do not have an advisor yet, we can talk through your options.

Do you work remotely?

Yes. Most work is done remotely. We are based in New Jersey and work on U.S. Eastern Time. On-site work can be arranged when a project needs it.

Contact

Let's map your path

Tell us a little about your phone system or your customer's project, and we will set up a short call to talk through next steps. No obligation.

Tell us about your project

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